You own Clean Mist Carpets, a company that uses a chemical process for cleaning carpets and removing stains. You do not guarantee success but have a good reputation for stain removal. Mr.
and Mrs. Carson Jones are placing their house on the real estate market and making repairs to have it ready for their first open house. The family room has a red stain on the carpet that came from the finish on a chair leg. You cleaned the carpet. When you left, the carpet stain appeared to be completely removed. However, you received a message from Mr. and Mrs. Jones asking that their money be refunded and that Clean Mist Carpets pay one-half the cost of a new carpet because the stain reappeared, having wicked from the carpet backing. Their open house is only a week from now; if the stain remains on the carpet, it will be a negative feature that could discour- age buyers. Write a letter refusing their request.
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